Power of Integrated E-Commerce with ERP Software
One of our clients used to use QuickBooks to manage sales orders that were coming in through the phone and a non-integrated Yahoo e-commerce site. Orders were fine and consistent for about $5 million annually. The client was unable to manage that much business on QuickBooks because:
- Lack of accuracy in the inventory management system
- Lack of business analytics
- Lack of integration to the e-commerce store
- Data corruption in QuickBooks because of the size limitation
- Lack of integrated CRM software
When you have that many problems in an accounting and inventory management system, you know your margins are shrinking as your business grows.
We met with the client to evaluate the business issues and study the business process to see if there is a match between the need and our Sage Accpac ERP software. We all determined that the match was right on. We set up a demo to show the features of the software that match the business needs and the client made the decision to move forward.
What the client ended up getting was the following:
- Sage Accpac ERP
- ICINITI E-Commerce
- ICINITI Credit Card Processing
- Sage CRM
- MJD StarShip
- AccuDart Bar Coding
- DataSelf Analytics
After all was that was implemented in a two months period and setting exact goals to measure the success of the implementation; the client used the Sage CRM system to send out an email to his customers with a special coupon to use on the ICINITI E-Commerce. When the client came in the morning he saw that there were 1,500 new orders that came through at night on the E-Commerce site that is fully integrated which means the orders were already entered into the Sage Accpac ERP Order Entry module and matched against the customers Accounts Receivable credit. All the client had to do is Pick, Pack, and Ship, then finalize the credit card transactions immediately through the system. By using the Business Analytics, the client was able to determine clients buying habits, what products they purchase the most and the least, and which clients are growing and which are slowing down and much more
Now imagine your company using the same setup that our client is using. Knowing what your margins are and what your cost per order is, how much more money do you think you made on a 1500 new orders that go directly through your Order Management or Inventory Control software.
Let me know if your company needs such integrated ERP, E-Commerce, CRM, and Shipping Software.
Tags: Accpac ERP, Business Analytics, Integrated Bar-Coding, Integrated E-Commerce, Integrated UPS and FedEx shipping software, Inventory Management, Order Management, QuickBooks problems, Wholesale Distribution Software